Digital Hosting Services
- 01904 900206
24/7, real engineers
- sales@digitalhostingservices.co.uk
We reply within one working day
English House, York YO42 2QZ
On-site visits anywhere in the UK, by arrangement
Support and enquiries: 24/7
Real engineers on the end of the phone, day and night
Urgent issue?
Existing customers with an emergency can reach our on-call engineer 24/7 via the support line in your welcome pack.
// What happens next
What happens after you enquire
A clear, predictable process from first message to a scheduled piece of work — handled by engineers throughout.
- 01
Your enquiry is logged
Every enquiry is reviewed by an engineer directly — no automated routing, no call centre queue.
- 02
We ask the right questions
A short call or email exchange to understand your current setup, scale and what success looks like for you.
- 03
We propose an approach
A clear, written recommendation and scope, in plain English, covering what we'd do and why.
- 04
Work is scheduled properly
Agreed changes or onboarding are planned around your business, with named engineers and a documented timeline.
// Our office
Based in York, serving the whole of the UK
Our office is at English House in York, with servers in secure UK data centres. Our engineers carry out site visits and infrastructure reviews anywhere in the UK, with day-to-day support delivered remotely.
Office
English HouseYork
YO42 2QZ
United Kingdom
Service area
- York and Yorkshire — our home region, with frequent on-site visits
- Nationwide — on-site visits anywhere in the UK for surveys, projects and incidents
- Day-to-day support — delivered remotely by UK-based engineers
Support hours
Available 24/7. New enquiries are welcome any time, and existing customers reach an on-call engineer around the clock.
// FAQs
Frequently asked questions
Can't see your question? Ask an engineer.
How quickly will you respond to our enquiry?
We respond to every enquiry within one working day, and usually much sooner during office hours. Existing customers with an urgent issue should use the dedicated support line in their welcome pack.
Do you charge for an initial conversation?
An initial conversation about your requirements doesn't commit you to anything. We'll talk through your setup and tell you honestly what we think you need before any paid work is agreed.
Can you visit our offices on site?
Yes. We're based in York and travel to client sites anywhere in the UK for site surveys, infrastructure reviews and project kick-offs. Yorkshire visits are frequent; further afield, we plan visits into the project or support contract.
What information should we include in our enquiry?
A short description of your current setup, the issue or project you're considering, and roughly how many sites, servers or users are involved. The more detail you give us, the more useful our first response will be.
Who will get back to us?
An engineer, not a sales script. For larger infrastructure or hosting enquiries, you'll be introduced to the account engineer who would be managing your setup going forward.
Can you handle procurement questionnaires or supplier assessments?
Yes — we regularly complete security questionnaires, due diligence documents and contract reviews for enterprise procurement teams. Let us know in your enquiry and we'll assign a point of contact.
Do you support organisations outside Yorkshire?
Yes — nationwide. Our office is in York, but we host and support infrastructure for organisations across the whole of the UK, with on-site visits wherever they're needed.
What happens after we submit the contact form?
Your enquiry reaches our team directly — see the steps below for what happens next, from acknowledgement through to a proposal.
// Next step
Ready to talk infrastructure?
Call our York office or send a message — you'll be speaking to an engineer who understands hosting and IT infrastructure, not a script.